Shipping & Returns
We pride ourselves on super fast order turnaround. Orders placed before 12pm on a business day will be processed as quickly as possible and in most cases will be despatched the same day. Orders placed after this or on a weekend or public holiday will be processed the following business day or later.
PLEASE ALLOW FOR ADDITIONAL PROCESSING TIME DURING SALES / PROMOTIONS
Pandoo send parcels via Australia Post service.
If you have specific delivery instructions or do not want your parcel left unattended please tell us in the comments section when you place your order and send us an additional email.
Once your parcel has been packed you will receive a dispatch notification text with your tracking information.
If your order has been returned back to Pandoo after failure to deliver your parcel after multiple attempts have been made, you are responsible for paying for re-postage. Orders will not be refunded if you choose to not have it redelivered.
We post almost every business day from postcode 3183.
We useAustralia post Express Post– please check the Australia Post Express Post Network for delivery times.
Most metro areas will be next business day delivery however please bear in mind that we have no control over the delivery times of parcels once they have been collected from our premises by Australia Post.
Standard shipping within Australia is $15. We offer free shipping for orders over $150.
Pandoo works hard to pack your orders and 99% of orders received during business hours (VIC – AEST) are dispatched and lodged with Australia Post same day. If your location is outside metropolitan areas – we do this to maintain a consistent postage cost for all of our customers no matter your location in Aus!
Please bear in mind that once your parcel is lodged with the delivery company we have no control over the delivery process and unfortunately there are sometimes delivery delays – please always refer to the tracking link received when your order is dispatched to track the progress of your order.
We ship worldwide, website pricing is in Australian dollars (AUD). All orders are charged in AUD and may be converted into your local currency by your payment provider.
Upon arrival into your country your order may be assessed by the local customs authorities to determine any local duties, taxes or fees payable. Eco Beauty Tools has no control over these fees and if unsure we recommend checking with your local authorities before ordering as you will have to pay any duties and taxes applicable to them before they release your parcel for delivery.
Standard shipping for international orders is $25. We offer free shipping for orders over $180.
Due to the OH+S nature of our products we cannot accept returns. On the rare chance that you are unsatisfied with your products, please contact us within 7 days of receiving your order.
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